We are committed to protecting the security and confidentiality of your personal data that we process or control. This Privacy Statement provides you with information about our privacy practices regarding your interactions with us online, by phone, or when visiting our centers equipped with CCTV surveillance systems.
Please read this Privacy Statement carefully and check this page periodically to notice any changes. (We reserve the right to modify this Privacy Statement at any time by posting the modified terms on this site. Unless otherwise specified, all modified clauses automatically come into effect from the date mentioned in the Privacy Statement posted on the site.)
Websites Covered by this Privacy Statement
This Privacy Statement applies to all our online sites and domains, including regional or country-specific websites (collectively referred to as “Sites”). To provide you with comfort and information, these Sites may include links to third-party websites. By accessing these links, you will be leaving our Sites. We have no control over these websites and their privacy practices, which may differ from ours. This Privacy Statement does not apply to personal data you provide to third parties independent of us. We do not monitor or control the information collected by these websites or the privacy practices of third parties, and we are not responsible for their privacy practices or content.
Types of information we collect and use
Within this policy, the terms “personal information” or “personal data” refer to information about an identifiable individual that is protected according to the legislation in the jurisdiction where you reside. In some jurisdictions, “personal information” or “personal data” does not include professionally-related contact data.
Our websites collect information through various methods and for various purposes, as described below. If you choose to register on any of our sites to receive updates from us, manage your account, or use our self-administration portal, you will be asked to provide contact information (such as name, address, phone number, email address, a unique username, and a password). We use this information in accordance with our legitimate business interests to provide our services and/or to contact you regarding those services on our site in which you have expressed interest.
Our websites automatically collect technical information related to your visit (such as browser type, internet service provider, platform type, IP addresses, previously visited page, operating system, date/time stamp). We collect this information for site reporting, statistical analysis, server issue diagnosis and management, user path and usage habits monitoring, and the collection of extended demographic information. For additional details, please refer to the “About Cookies and Other Digital Markers” section.
Additionally, you have the option to provide demographic information (such as business type, business size, centers, etc.). We use this demographic information to understand your needs and interests, providing you with a personalized experience when you visit our site. The group uses this information to process your orders, allow you to participate in promotions (based on your marketing preferences), and deliver its services to you.
During a phone conversation with you, there is a possibility that you may provide us with personal information. Such calls may be recorded for training and quality assurance purposes. If a call is recorded, you will be notified at the beginning of the conversation and have the option to terminate the call if you do not wish it to be recorded.
If you visit our centers equipped with CCTV surveillance systems, video recordings of you may be made within our CCTV system.
What we do with the information we collect
Through the websites, you have the opportunity to order products or services, request information, or subscribe to marketing materials or assistance. Before purchasing a product or service from us, we will request certain information that will later be used for the purpose of fulfilling the contract. You will need to provide us with contact information (name, email address, and shipping address) and financial information (credit card number, billing address, and expiration date). The financial information collected from you will be used exclusively for billing the products and services you have purchased.
If we obtain information related to your credit card, it will be used exclusively for payment processing and fraud prevention purposes. Credit card information and other sensitive personal data will not be used for any other purpose by the group without your explicit consent. After completing the payment processing, we will not retain information related to your credit card unless you explicitly grant us permission to store it for future purchases.
We may be obligated to share information with third parties in accordance with applicable law. For example, we may be required to disclose information following a court order, subpoena, or warrant. Additionally, in accordance with current legislation, we may voluntarily provide information to assist in a legal investigation or in situations where information disclosure is necessary to protect our systems, our business, or the rights of other individuals.
Also, we reserve the right to use the information, photographs, or recordings related to you for the purpose of transmitting information about other products and services of the group, such as meeting rooms, virtual offices, disaster recovery offices, co-working spaces, and subscriptions. This will only be done if we have obtained your prior consent in accordance with applicable legal provisions. If you do not wish to consistently receive such promotional announcements, please inform us, and we will accordingly update your preferences (see the “Your Options and Unsubscribe” section below).
Upon your registration, we will send you a welcome email to confirm your username and password. We will address your inquiries, provide the requested services, and manage your account. We will use electronic means, such as email or phone, Whatsapp group etc. to communicate with you and make every effort to respect your expressed preferences.
Depending on your marketing preferences, we will send you information about new products and services, special savings opportunities, promotions, and general information. If you do not wish to receive such information, you have the option to unsubscribe to stop receiving future correspondence (see the “Your Options and Unsubscribe” section below).
If you request to subscribe to our newsletters, we will use your name and email address to send you these newsletters. Subscription can be done on our registration page, and unsubscribing can be done at any time (see the “Your Options and Unsubscribe” section below). When necessary, we will send you service-related announcements that are not promotional in nature. If you do not wish to receive them, you can deactivate your account on the website.
We assure you that we will not provide your email address to our business partners. However, we may send you offers on their behalf. Further details can be found in the “Types of information we collect and use” section. If you no longer wish to receive offers via email, you have the option to express your preference, as detailed below.
Sharing of Information and Cross-Border Transfers
We enter into agreements with third-party service and product providers to offer our customers the products, services, and comprehensive solutions mentioned above. In order to provide you with the requested products, services, and solutions, we may need to share your personal data with these third-party providers. Additionally, to achieve the purposes outlined below, it may be necessary to disclose your personal data to other entities within our Group: data consolidation and storage, efficient customer information management, reporting, providing products, services, and comprehensive solutions to customers, as well as for other internal use purposes (including transfer outside the European Economic Area and Canada, to the United States, and other countries). We will share your personal data in these ways strictly in accordance with data protection legislation.
About Cookies and Other Digital Markers
Children’s Privacy Rights
We support the privacy rights of children and encourage parents and guardians to actively participate in the online activities and interests of their children. Deliberately, we do not collect information from children under the age of 13, and our websites are not intended for this age group.
Your Options and Unsubscribing
We offer you the option to receive a variety of information complementing our products and services. You can choose to subscribe to receive information about specific products and services, as well as marketing messages related to the entire group. These messages may include details about new products, special offers, or invitations to participate in market research studies. If you decide that you no longer wish to receive newsletters or promotional messages, you have the option to unsubscribe by following the instructions included in each newsletter or message. Additionally, you can contact us at email@example.com to express your unsubscribe preference.
Access to Your Information, Accuracy, and Other Rights
In certain jurisdictions, particularly in the United Kingdom and the European Economic Area (EEA), you have specific rights under certain circumstances, such as the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object. These rights may be limited in situations such as the disclosure of personal data of others or the violation of the privacy rights of others, or if your request involves the deletion of information that the law requires us to retain or that we have a legitimate interest in retaining. To exercise any of these rights, please contact us at firstname.lastname@example.org. If you have unresolved concerns, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction where you reside, work, or where you believe the violation took place.
Secure Storage of Your Personal Information
We cannot provide absolute guarantees regarding the security of our servers, and we cannot assure you that information provided through the website will not be intercepted during transmission over the internet. We adhere to generally accepted technical standards in our industry to protect personal data, both during transmission and after it reaches us. When you provide sensitive information, such as credit card-related details, on our registration or order forms, we use SSL technology to encrypt this information. In the case of processing personal information for marketing purposes or with your consent, we will process the data until your request for cessation and for a short period thereafter to implement your request. We also maintain a record of requests to not receive direct marketing offers and to not process data, for an indefinite period, to honor your request in the future.
In the case of processing personal information related to the execution of a contract, service provision, or a contest, we will retain this information for 6 years (except for financial data, which will be retained for 10 years) from the last interaction with you. We record phone calls and images from CCTV surveillance systems for relatively short periods, in accordance with our internal compliance procedures, periodically reviewed.
In the event that we undergo a business transformation, such as a merger, acquisition by another company, or a total or partial sale of our assets, your personal information will likely be among the assets transferred.
Terms and Conditions